Terms & Conditions

Last updated: June 2026

Welcome to VitaFeet.

These Terms & Conditions explain the rules that apply when you visit our website, use our online store or purchase products from us.

VitaFeet is operated by DL ORGANIZATION LTD, a private limited company registered in England and Wales.

Please read these Terms & Conditions carefully before using our website or placing an order.

By using our website or placing an order, you agree to these Terms & Conditions, our Privacy Policy, our Return & Refund Policy and any other policies referenced on our website.

1. Company Information

This website is operated by:

Store name: VitaFeet

Company name: DL ORGANIZATION LTD

Company type: Private Limited Company

Company Number: 16215629

Registered in: England and Wales

Company Address:
20 Wenlock Road
London
N1 7GU
United Kingdom

Email: support@vitafeetuk.com

2. Use of Our Website

You may use our website for lawful purposes only.

You must not use our website:

for any unlawful, fraudulent or harmful purpose
to provide false or misleading information
to interfere with the security or operation of the website
to upload or transmit viruses, malware or harmful code
to copy, reproduce or misuse website content without permission
to attempt unauthorised access to our systems or customer data

We reserve the right to restrict access to our website, cancel orders or take appropriate action if we believe our website is being misused.

3. Products

We aim to display our products as accurately as possible, including descriptions, images, colours, sizes, prices and availability.

However, product colours and appearance may vary slightly depending on your screen, device settings, lighting and display configuration.

All product descriptions, prices and availability may be updated or changed where necessary.

If we identify an error in product information, pricing or availability, we may contact you to correct the issue or cancel the affected order where appropriate.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected product or products.

After placing an order, you will receive an order confirmation by email.

Your order is accepted when payment has been successfully processed and we confirm acceptance or dispatch of the order.

We reserve the right to refuse, cancel or limit an order where:

the product is unavailable
payment cannot be authorised
shipping details are incomplete or incorrect
there is a pricing or product information error
fraudulent or suspicious activity is detected
the order breaches these Terms & Conditions or our policies

If we cancel an order after payment has been taken, we will issue a refund to the original payment method.

5. Prices and Currency

All prices on our website are shown in GBP (£) unless otherwise stated.

The final order total, including any applicable shipping costs or taxes, will be displayed at checkout before you confirm your purchase.

Prices, offers and promotions may change without notice, but changes will not affect orders that have already been accepted.

6. Payment

The available payment methods will be displayed at checkout.

All payments are processed securely through Shopify checkout and authorised payment providers.

Your order will only be processed once payment has been successfully authorised.

We do not store your full credit card or debit card number on our own systems.

We may refuse or cancel an order if payment cannot be verified, if payment information is incomplete or if fraud is suspected.

7. Shipping and Delivery

We deliver orders in accordance with our Shipping Policy.

Estimated delivery times are shown on our website or during checkout.

Delivery times are estimates and may be affected by carrier delays, public holidays, incorrect address details, high order volume or circumstances outside our reasonable control.

Unless otherwise agreed with you, goods will be delivered within the timeframe stated in our Shipping Policy and in accordance with applicable UK consumer law.

You are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered due to incorrect or incomplete address information provided by you, additional delivery costs may apply.

8. Cancellations, Returns and Refunds

Your cancellation, return and refund rights are explained in our Return & Refund Policy.

If you are a consumer in the United Kingdom and purchase online, you generally have the legal right to cancel your order within 14 days after receiving your goods, without giving a reason. After notifying us, you then have another 14 days to return the goods.

In addition to your statutory cancellation rights, we offer a 30-day return policy.

To start a return, please contact us at:

support@vitafeetuk.com

Please do not send items back without first requesting a return.

9. Faulty, Damaged or Incorrect Items

If your item is faulty, damaged, incorrect or not as described, please contact us as soon as possible at:

support@vitafeetuk.com

Please include your order number, a clear description of the issue and photos where possible.

Your statutory rights under UK consumer law remain unaffected.

10. Exchanges

We accept exchanges where possible.

The fastest way to exchange an item is usually to return the item you have and place a separate order for the new size, colour or style.

Please contact us before sending any item back.

11. Customer Accounts

If you create a customer account, you are responsible for keeping your login details secure.

You must not share your account details with anyone else.

You are responsible for activity that occurs under your account unless it results from our failure to use reasonable security measures.

If you believe your account has been accessed without authorisation, please contact us immediately.

12. Promotions and Discounts

From time to time, we may offer discounts, promotional codes or special offers.

Promotions may be subject to additional terms, expiry dates, product exclusions or usage limits.

We reserve the right to amend, suspend or cancel promotions where necessary, including where misuse, error or fraud is suspected.

Discounts cannot usually be applied retrospectively to orders already placed unless we agree otherwise.

13. Intellectual Property

All content on our website, including text, images, logos, graphics, product names, layout, design and other materials, is owned by or licensed to VitaFeet, DL ORGANIZATION LTD or our service providers.

You may not copy, reproduce, distribute, modify or use any content from our website for commercial purposes without our prior written permission.

You may use our website for personal shopping purposes only.

14. Privacy

We take your privacy seriously.

Information about how we collect, use, store and protect personal information is explained in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed in accordance with our Privacy Policy.

15. Third-Party Services and Links

Our website may include links to third-party websites, apps, payment providers or services.

We are not responsible for the content, policies, security or practices of third-party websites or services.

If you access third-party websites or use third-party services, you do so at your own risk and should review their terms and privacy policies.

16. Website Availability

We aim to keep our website available, secure and functioning properly.

However, we do not guarantee that our website will always be available without interruption, errors or technical issues.

We may update, suspend or restrict access to the website where needed for maintenance, security, technical improvements or operational reasons.

17. Limitation of Liability

Nothing in these Terms & Conditions limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any consumer rights that cannot be excluded under UK law.

Subject to the above, we are not liable for indirect, incidental or consequential losses, including loss of profit, loss of revenue, loss of data, loss of business opportunity or similar losses.

For consumers, these Terms & Conditions do not affect your statutory rights.

18. Indemnity

You agree not to misuse our website or breach these Terms & Conditions.

Where legally permitted, you agree to be responsible for losses, claims, liabilities, damages or expenses arising from your misuse of our website, breach of these Terms & Conditions or violation of applicable law.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, services, legal requirements or operational needs.

The latest version will always be available on this page.

The Terms & Conditions that apply to your order are the version in force at the time you placed your order.

20. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you may also benefit from mandatory consumer protection laws that apply in your place of residence.

21. Complaints and Customer Support

If you have a question or complaint, please contact us first so we can try to resolve the issue.

Email: support@vitafeetuk.com

We aim to respond to all customer enquiries within 24 hours.

22. Contact Information

Store name: VitaFeet

Company name: DL ORGANIZATION LTD

Company type: Private Limited Company

Company Number: 16215629

Registered in: England and Wales

Company Address:
20 Wenlock Road
London
N1 7GU
United Kingdom

Email: support@vitafeetuk.com

Customer Support Hours:
Monday to Friday: 09:00 – 17:00 UK time

We aim to respond to all customer enquiries within 24 hours.