Shipping Policy

Last updated: June 2026

At VitaFeet, we aim to provide clear, reliable and transparent delivery information for every customer.

This Shipping Policy explains where we ship, how long delivery may take and what you can expect after placing an order with us.

1. Shipping Area

We currently ship throughout the United Kingdom.

This includes England, Scotland, Wales and Northern Ireland.

At this time, we do not offer international shipping outside the United Kingdom.

2. Processing Time

Orders are usually processed within 2–3 business days.

Business days are Monday to Friday, excluding weekends and UK public holidays.

During busy periods, promotional events or holidays, processing times may be slightly longer. If there is a significant delay with your order, we will contact you by email.

3. Shipping Rates

We currently offer:

Free Standard Shipping on all orders within the United Kingdom.

There is no minimum order value required for free standard shipping.

Any shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

4. Estimated Delivery Times

Once your order has been processed, estimated delivery times are:

Processing Time: 2–3 business days
Transit Time: 4–9 business days
Total Estimated Delivery Time: 6–12 business days
Order Cutoff Time: 6:00 PM
Time Zone: UK time

Please note that delivery times are estimates and may be affected by carrier delays, public holidays, high order volume, incorrect address details, weather conditions or other circumstances outside our control.

5. Order Cutoff Time

Our daily order cutoff time is:

6:00 PM UK time

Orders placed after this time may begin processing on the next business day.

6. Order Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email.

Where tracking is available, the email will include your tracking details.

Please allow some time for tracking information to update after the shipping confirmation has been sent.

If you need help with tracking your order, contact us at:

support@vitafeetuk.com

7. Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your delivery address after placing your order, please contact us as soon as possible at:

support@vitafeetuk.com

We will do our best to update the address before the order is processed. However, once an order has been processed or shipped, we may not be able to change the delivery address.

If an order cannot be delivered due to an incorrect or incomplete address, additional delivery costs may apply.

8. Failed Delivery or Returned Packages

If a delivery attempt fails, the carrier may attempt redelivery or provide instructions for collection or rescheduling.

If a package is returned due to failed delivery attempts, incorrect address information, refusal of delivery or failure to collect the package, we will contact you by email to discuss the next steps.

Additional shipping costs may apply for reshipment.

9. PO Boxes and Restricted Addresses

We may not be able to deliver to PO Box addresses, military addresses or restricted locations.

If we are unable to deliver to the address provided, we will contact you using the email address provided at checkout.

10. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible at:

support@vitafeetuk.com

Please include your order number, a clear description of the issue and photos of any damaged packaging or item where possible.

We will review the issue and work with you to find a suitable solution.

11. Delivery Delays

We do our best to ensure orders are delivered within the estimated timeframe.

However, delays may occasionally occur due to:

carrier delays
public holidays
weather conditions
high order volume
incorrect or incomplete address details
technical or logistical issues
events outside our reasonable control

If your order is significantly delayed, please contact us at:

support@vitafeetuk.com

12. Returns

Information about returns, refunds, exchanges and return shipping costs can be found in our Return & Refund Policy.

Please do not send items back before contacting us.

To request a return, email us at:

support@vitafeetuk.com

13. Company Information

Store name: VitaFeet

Company name: DL ORGANIZATION LTD

Company type: Private Limited Company

Company Number: 16215629

Registered in: England and Wales

Company Address:
20 Wenlock Road
London
N1 7GU
United Kingdom

Email: support@vitafeetuk.com

Customer Support Hours:
Monday to Friday: 09:00 – 17:00 UK time

We aim to respond to all customer enquiries within 24 hours.