Return & Refund Policy

Last updated: June 2026

At VitaFeet, we want you to be happy with your purchase.

This Return & Refund Policy explains how returns, exchanges, refunds and cancellations are handled when you shop with us.

This policy does not affect your statutory rights under UK consumer law.

1. 30-Day Return Policy

We offer a 30-day return policy.

This means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

unworn
unused
in the same condition that you received it
with tags, where applicable
in its original packaging
accompanied by your receipt or proof of purchase

To start a return, please contact us at:

Please do not send items back to us without first requesting a return. Items sent back without prior approval may not be accepted.

2. UK 14-Day Cancellation Right

If you are a consumer in the United Kingdom and you purchase online, you have the legal right to cancel your order within 14 days after receiving your goods, without giving a reason.

After notifying us that you wish to cancel, you then have 14 days to return the goods to us.

To exercise your cancellation right, please contact us by email at:

support@vitafeetuk.com

Please include your order number, full name and the email address used at checkout.

3. Return Shipping Costs

For returns due to change of mind, wrong size, wrong colour or personal preference, customers are responsible for the direct cost of return shipping.

If your item is faulty, damaged, incorrect or not as described, please contact us as soon as possible. In these cases, we will review the issue and offer a suitable solution, which may include a replacement, refund or reimbursement of reasonable return shipping costs.

4. Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, faulty, incorrect or not as described, contact us immediately at:

support@vitafeetuk.com

Please include:

your order number
a clear description of the issue
photos of the item
photos of the packaging, where relevant

We will review the issue and work to resolve it as quickly as possible.

Your statutory rights remain unaffected.

5. Exchanges

We accept exchanges.

The fastest way to get the item you want is to return the item you have. Once your return is accepted, you can place a separate order for the new size, colour or style.

If you need help choosing the right size, contact us at:

support@vitafeetuk.com

6. Non-Returnable Items

Certain items cannot be returned, where permitted by law.

These may include:

personalised or custom-made items
gift cards
items that cannot be returned for hygiene reasons once opened, used or unsealed
items with clear signs of wear or use
items damaged after delivery due to customer handling

Sale items may be returned under this policy where they meet the return conditions above and where required by law.

7. Condition of Returned Items

Please handle items with care.

You may inspect the item as you would reasonably do in a physical shop. If an item has been used beyond what is necessary to check its nature, characteristics and fit, and its value has been reduced, we may make a reasonable deduction from the refund where permitted by law.

8. Refunds

Once we receive and inspect your return, we will notify you by email to confirm whether the refund has been approved.

If approved, your refund will be processed to your original payment method.

Refunds are usually processed within 10 business days after approval. Please note that your bank or payment provider may take additional time to post the funds to your account.

For cancellations under your UK statutory cancellation right, we will process refunds in accordance with applicable consumer law. We may withhold the refund until we have received the goods back or until you provide evidence that you have returned the goods, whichever is earlier.

If more than 15 business days have passed since we approved your refund, please contact us at:

support@vitafeetuk.com

9. How to Start a Return

To start a return, please email us at:

support@vitafeetuk.com

Please include:

your order number
your full name
the email address used at checkout
the item you want to return
the reason for the return

If your return is accepted, we will send you return instructions.

Please do not send your item back before contacting us.

10. Return Address

Returns must only be sent after your return request has been approved.

Return Address:
VitaFeet
DL ORGANIZATION LTD
20 Wenlock Road
London
N1 7GU
United Kingdom

Items sent back without first requesting a return may not be accepted.

11. Contact Information

Store name: VitaFeet

Company name: DL ORGANIZATION LTD

Company type: Private Limited Company

Company Number: 16215629

Registered in: England and Wales

Company Address:
20 Wenlock Road
London
N1 7GU
United Kingdom

Email: support@vitafeetuk.com

Customer Support Hours:
Monday to Friday: 09:00 – 17:00 UK time

We aim to respond to all customer enquiries within 24 hours.